Last Updated: 15/09/2026
National Glazing Solutions Ltd respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, when we may share it and what rights you have in relation to your personal information.
Please read this Privacy Policy carefully. We may update this policy from time to time to reflect changes to our website, services, legal requirements or how we process
personal information.
1. About This Privacy Policy
This Privacy Policy applies to information collected through the National Glazing Solutions Ltd website and through communications relating to our products and services.
For the purposes of applicable UK data protection legislation, National Glazing Solutions Ltd is responsible for the processing of your personal information.
2. Information We May Collect
When you use our website, configure a product, place an order or contact us, we may collect personal information such as:
- Full name
- Billing address
- Delivery address
- Email address
- Telephonenumber
- Order information
- Product measurements
- Product configuration and specifications
- Payment-related information
- Correspondence with us
- Information provided through customer service enquiries
- Information relating to delivery
- Technicalinformationabout your use of our website
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Information You Provide to Us
We may collect personal information when you:
- Configure a product on our website
- Place an order
- Complete the checkout process
- Contact us through our website
- Contact our customer service team
- Request information about our products
- Provide measurements or product specifications
- Communicate with us regarding an existing order
- Submit a warranty or product issue
- Provide information relating to delivery
Where you provide information to us, you are responsible for ensuring that the information is accurate and up to date.
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Manufacture products according to your selected specifications
- Arrange delivery
- Communicate with you about your order
- Respond to enquiries
- Provide customer support
- Process refunds where applicable
- Deal with warranty claims
- Investigate damaged or defective products
- Maintain records of transactions
- Manage our website
- Improve our products and services
- Prevent fraud and misuse
- Maintain website and system security
- Comply with legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so.
5. Legal Basis for Processing
Depending on the circumstances, we may process your personal information because:
Contract
Processing may be necessary to enter into or perform a contract with you, including processing and fulfilling an order placed through our website.
Legal Obligation
We may need to process information to comply with legal, tax, accounting or regulatory requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.
This may include website security, fraud prevention, administration and improving our services.
Consent
Where required by law, we may rely on your consent, for example for certain types of marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
6. Online Orders
When you place an order through our website, we need to collect information necessary to process and fulfil your order.
This may include:
- Yourname
- Contact details
- Billing information
- Delivery address
- Product measurements
- Product configuration
- Glazing requirements
- Hardware selections
- Other specifications selected during the ordering process
This information is used to manufacture, process and deliver the product you have ordered and to communicate with you about your order.
7. Payment Information
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method used, your payment information may be provided directly to the relevant payment provider.
We do not normally store your full payment card details on our own systems.
Payment providers may process your information in accordance with their own privacy policies and terms.
8. Delivery Information
To arrange delivery, we may need to provide relevant information to delivery companies, carriers or other logistics providers.
This may include:
- Customer name
- Delivery address
- Contact telephone number
- Email address
- Order information
- Product details
- Delivery instructions
We only provide information that is reasonably necessary to arrange and complete delivery.
9. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where this is necessary to operate our business or fulfil your order.
These third parties may include:
- Payment service providers
- Delivery companies and carriers
- Manufacturers or suppliers where necessary to fulfil an order or warranty
- Websitehostingproviders
- Websitedevelopersand technical service providers
- ITand security service providers
- Professional advisers
- Governmentbodies,regulators or law enforcement authorities where legally required
Third parties are expected to handle personal information appropriately and only for legitimate purposes.
10. When We May Disclose Information
We may disclose personal information where we reasonably believe this is necessary:
- Tocomplywith a legal obligation
- Tocomplywith a court order
- Torespondto a government or regulatory request
- Topreventfraud
- Toprotectour website or systems
- Toprotectour customers or other users
- Toestablish,exercise or defend legal claims
- Toenforceour Terms & Conditions
We will not disclose information unnecessarily.
11. Cookies
Our website may use cookies and similar technologies.
Cookies are small files placed on your device that can help websites remember information and understand how visitors use the site.
We may use cookies for purposes such as:
- Websitefunctionality
- Security
- Remembering preferences
- Shopping and checkout functionality
- Understanding website usage
- Improving website performance
- Analytics
- Marketing, where applicable
Some cookies may be essential for the website to function correctly.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
For further information, please see our Cookie Policy.
12. Website Analytics
We may use analytics services to help us understand how visitors use our website. Analytics information may include:
- Pages visited
- Approximate location
- Device type
- Browser type
- Referring website
- Timespenton pages
- Websiteinteractions
Analytics information is used to understand website performance and improve the customer experience.
Where applicable, analytics providers may process information in accordance with their own privacy policies.
13. IP Addresses and Technical Information
When you visit our website, certain technical information may automatically be collected.
This may include:
- IPaddress
- Browser type
- Operating system
- Device information
- Websiteactivity
- Date and time of visits
- Pages accessed
We may use this information for website security, fraud prevention, analytics and technical administration.
We do not normally use IP addresses to identify you personally.
However, where necessary, an IP address or other technical information may be used to investigate suspected fraud, security incidents, misuse of our website or breaches of our Terms & Conditions.
14. Marketing Communications
We may occasionally contact customers about products, services or information that may be relevant to them where we are legally permitted to do so.
Where consent is required, we will obtain consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order or service you have requested.
15. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
Access to personal information is restricted to people and service providers who reasonably need it for legitimate business purposes.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
You should therefore understand that providing information online carries some inherent security risks.
16. How Long We Keep Your Information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether you have an ongoing relationship with us
- Legal and accounting requirements
- Warrantyrequirements
- Dispute resolution
- Our legitimate business requirements
Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.
17. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of information in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- Therightto withdraw consent where processing is based on consent These rights are subject to certain legal exceptions and limitations.
18. Correcting Your Information
If you believe that information we hold about you is inaccurate or incomplete, please contact us.
We will take reasonable steps to correct information where appropriate.
When contacting us, please provide sufficient information to help us identify the relevant records and understand the correction required.
19. Requests to Access Your Information
You may request a copy of the personal information we hold about you, subject to applicable legal requirements.
We may need to verify your identity before providing personal information.
This is a security measure designed to prevent personal information from being disclosed to the wrong person.
20. Children’s Privacy
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly collect personal information from children where parental or guardian consent is required by law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
21. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently from National Glazing Solutions Ltd and may have their own privacy policies.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
22. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.
This may include using appropriate contractual safeguards or relying on an applicable adequacy decision or other lawful transfer mechanism.
23. Data Breaches
If we become aware of a personal data breach that is likely to result in a risk to
individuals’ rights and freedoms, we will take appropriate action in accordance with applicable data protection law.
Where required by law, we will notify the Information Commissioner’s Office and/or affected individuals.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes may be made to reflect:
- Changes to our services
- Changes to our website
- Changes to technology
- Changes to legal requirements
- Changestohow we process personal information The latest version will be published on this page.
We recommend checking this page periodically for updates.
25. Contact Us
If you have any questions about this Privacy Policy, how we process your personal information or your data protection rights, please contact:
National Glazing Solutions Ltd
Email: sales@nationalglazingsolutions.co.uk Address: 3-11 Riverside Cottages, Alfreds Way, Barking, Essex, United Kingdom IG11 0AY Telephone: +44 7599 239237
Please use the contact details published on our website for the most up-to-date contact information.
26. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
The ICO is the independent authority responsible for upholding information rights in the UK.
Further information about making a complaint can be obtained directly from the ICO.
27. Governing Law
This Privacy Policy is governed by the laws applicable in England and Wales.
Any disputes relating to this Privacy Policy will be dealt with by the courts of England and Wales, subject to any mandatory rights or protections available to consumers under applicable law.
Your Privacy Matters
National Glazing Solutions Ltd is committed to handling your personal information responsibly and transparently.
We will only use personal information where we have a lawful basis to do so and will take reasonable measures to protect the information entrusted to us.