At National Glazing Solutions Ltd, we aim to provide a reliable and straightforward delivery service for all orders. As our products include made-to-measure doors and windows, delivery arrangements may vary depending on the product, order size, delivery location and availability.

1. Delivery Charges

Delivery charges apply to orders unless a specific delivery promotion is available.

• Our standard delivery charges will be shown during the ordering

 Free delivery is not included as standard.

• Ifafree-delivery offer or promotion is available for your order, this will be clearly displayed during the ordering/checkout process.
• Anydeliverycharge shown at the time of placing your order will form part of the total order price.

Delivery charges may vary depending on the delivery address, product type, order size and other delivery requirements.

2. Delivery Areas

We provide delivery across the UK, subject to access, product requirements and delivery availability.

Additional delivery charges may apply to certain locations or areas where additional transport arrangements are required.

Customers should provide their complete and accurate delivery address when placing an order. If additional delivery charges are required for a particular location, we will inform the customer where applicable.

3. Made-to-Measure Products & Lead Times

Many of our products are manufactured specifically to the customer’s selected dimensions, configuration, colour and specification.

Production will normally begin once the order details have been confirmed and any required approvals have been completed.

The estimated production and delivery timeframe may vary depending on:

• Product type
• Size and configuration
• Colour and finish
• Glass specification
• Manufacturing availability
• Delivery location
• Any changes requested after ordering

Any estimated lead time provided is an indication and is not a guaranteed delivery date unless expressly agreed otherwise in writing.

Changes to an order after it has been confirmed may affect the production and delivery timeframe.

4. Delivery Arrangements

Once your order is ready for delivery, we will arrange delivery to the address provided when the order was placed.

Where applicable, the customer may be contacted to arrange or confirm a suitable delivery date.

Delivery dates and times may be subject to change due to manufacturing, transport, traffic, weather or other circumstances outside our reasonable control.

5. Delivery to the Property

Our delivery service is supply only and does not include installation or positioning of products inside the property.

Unless otherwise agreed in writing:

• Deliverywillbe made to the front of the property / accessible roadside location.
• Ourdeliverydriver is not responsible for carrying products into the property, through the house, into a garage, garden or other internal location.
• Thecustomermust ensure that there is suitable and safe access to the delivery location.
• Thecustomermust make suitable arrangements to receive and unload the

6. Assistance with Unloading

Our products can be large, heavy and difficult to handle safely.

The delivery driver will require reasonable assistance from the customer to unload the products.

The customer is responsible for ensuring that sufficient people and suitable arrangements are available to safely receive the delivery.

Our driver may refuse to unload or complete delivery if the delivery location or unloading conditions are considered unsafe.

The driver is not responsible for moving products beyond the agreed delivery point.

7. Access and Parking

Customers are responsible for checking that suitable access is available for the delivery vehicle.

Before delivery, please ensure that:

• The delivery address is correct and
• Thereis sufficientspace for the delivery vehicle to stop
• Any parking restrictions or permits are arranged in
• Anyaccessrestrictions, narrow roads, weight restrictions, height restrictions or other relevant conditions are communicated to us before delivery.

If the delivery vehicle cannot safely access the delivery address because of circumstances that were not communicated to us, additional delivery or redelivery charges may apply.

8. Failed or Missed Delivery

Someone must be available at the delivery address to receive the order unless an alternative arrangement has been agreed in advance.

If delivery cannot be completed because:

• Nobody is available to receive the goods;
• Suitable unloading assistance is not available;
• The delivery vehicle cannot safely access the property;
• The customer has provided an incorrect or incomplete address; or
• Thedeliverycannot reasonably be completed due to circumstances for which the customer is responsible,

we may need to rearrange the delivery.

Any additional delivery or redelivery costs resulting from such circumstances may be payable by the customer.

9. Checking Your Order on Delivery

Customers should inspect the products as soon as reasonably possible after delivery. Please check:

• The number of items delivered;
• The product dimensions and configuration;
• The colour and finish;
• The glass specification, where applicable;
• Any visible damage;
• Any missing components or

If you notice visible damage or missing items, please notify National Glazing Solutions Ltd as soon as possible, preferably on the day of delivery, with photographs and details of the issue.

Please do not install, alter, modify or dispose of packaging from a product where you believe there may be damage or a supply issue until we have had an opportunity to investigate.

Nothing in this policy limits your statutory rights in relation to faulty, damaged, incorrectly supplied or non-conforming goods.

10. Delivery Delays

We always aim to deliver orders as soon as reasonably possible.

However, estimated delivery dates can sometimes be affected by circumstances outside our reasonable control, including:

• Manufacturing delays;
• Supplier delays;
• Transportproblems;
• Trafficorroad restrictions;
• Severe weather;
• Vehiclebreakdowns;
• Unexpected logistical issues; or
• Other events outside our reasonable

If we become aware of a significant delay, we will provide an update where reasonably possible.

11. Changes to Your Order

Once an order has been confirmed and production or delivery arrangements have started, changes to the order may not be possible.

Where changes are possible, they may result in:

• Additional costs;
• Changes to the production schedule; and/or
• Arevised delivery

We recommend checking all measurements, specifications, colours, configurations and other order details carefully before confirming your order.

12. Multiple Deliveries

Depending on the products ordered, an order may occasionally be delivered in more than one shipment.

This may occur where products have different manufacturing or availability dates or where separate delivery arrangements are required.

Where this happens, we will provide relevant delivery information where reasonably possible.

13. Delivery Promotions

From time to time, National Glazing Solutions Ltd may offer promotional delivery terms, including free delivery.

Where a free-delivery promotion applies:

• Theofferwill be clearly displayed during the ordering
• Theapplicableterms, locations and products will be shown with the
• The promotional delivery terms will apply only where the stated conditions

are met.

Unless a free-delivery promotion is specifically shown for your order, delivery charges will apply.

14. Supply Only

Our products are supplied on a supply-only basis unless installation has been expressly agreed separately in writing.

Delivery does not include:

• Installation;
• Removal of existing doors or windows;
• Building work;
• Structural alterations;
• Internal or external finishing;
• Glazing installation on site; or
• Disposal of existing products or building

The customer is responsible for arranging any required installation and associated building works.

15. Contact Us

If you have any questions regarding delivery, access requirements, delivery charges or your order, please contact National Glazing Solutions Ltd before placing your order where possible.

We will always aim to provide clear information regarding delivery arrangements and any applicable charges.