Last Updated: 27-08-2026
These Terms & Conditions govern the use of the National Glazing Solutions Ltd website and the purchase of products through our online store.
Please read these Terms & Conditions carefully before placing an order.
By using our website and placing an order, you agree to be bound by these Terms & Conditions.
These Terms & Conditions should be read together with our Privacy Policy, Returns & Refunds Policy, Delivery Information and Guarantee & Warranty.
1. About Us
National Glazing Solutions Ltd is referred to in these Terms & Conditions as “we”, “us”, “our” or “National Glazing Solutions”.
The person placing an order through our website is referred to as “you”, “your” or “the customer”.
These Terms & Conditions apply to products purchased directly through our website.
2. Website Ordering
Our website allows customers to configure eligible doors and windows and place orders directly online.
When configuring a product, you may be asked to select or provide information including:
- Product type
- Width and height
- Colour and finish
- Configuration
- Number of panels
- Opening direction
- Glazing specification
- Handles and hardware
- Threshold
- Cill
- Other available product options
You are responsible for carefully checking all information entered during the configuration and checkout process before completing your order.
3. Formation of the Contract
When you place an order through our website, you are submitting an order to purchase the selected product or products.
Your order is subject to acceptance by National Glazing Solutions Ltd.
An order confirmation will normally be provided following successful completion of the ordering process.
We reserve the right to contact you if there is an issue with your order, including an apparent pricing error, technical error, unavailable product, incorrect specification or other issue that prevents us from fulfilling the order as placed.
Where an order cannot be accepted, we will contact you and, where appropriate, arrange a refund of payments already made.
4. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.
However, product images are provided primarily for illustrative purposes.
The appearance of colours, finishes, glass and other materials may vary depending on:
- Lighting conditions
- Photography
- Computer and mobile device displays
- Screen settings
- Manufacturing batches
- Natural material characteristics
A small difference between an image displayed on our website and the finished product does not necessarily indicate a defect.
Where technical specifications are important to your project, please refer to the relevant product information before placing your order.
5. Made-to-Measure Products
Many products supplied by National Glazing Solutions Ltd are manufactured specifically according to the dimensions and specifications selected by the customer. Made-to-measure products may include:
- Aluminium doors
- Aluminium windows
- uPVC doors
- uPVC windows
- Composite doors
- Bifold doors
- Other products manufactured to customer specifications
Because these products are manufactured specifically for an individual order, cancellation and return rights may differ from those applicable to standard, non-personalised goods.
Please see our Returns & Refunds Policy for further information.
6. Customer Measurements
Where you provide measurements for a made-to-measure product, you are responsible for ensuring that those measurements are accurate and suitable for the intended installation.
We strongly recommend that measurements are checked by a suitably competent person before placing an order.
You should carefully check:
- Width
- Height
- Opening size
- Finished floor level
- Structural opening
- Required clearance
- Any relevant installation tolerances
If we manufacture a product in accordance with the measurements and specifications supplied or approved by you, we may not be responsible for problems caused solely by incorrect customer measurements.
This does not affect your statutory rights where the product is faulty, incorrectly manufactured or does not correspond with the agreed specification.
7. Product Configuration
The options displayed during the online configuration process are dependent on the selected product.
Not every option is available for every product or size.
You are responsible for checking your selected configuration before completing the order.
This includes checking:
- Product type
- Colour
- Finish
- Dimensions
- Panel arrangement
- Opening direction
- Glazing
- Hardware
- Threshold
- Cill
- Other selected options
8. Manufacturing Drawings and Specifications
Where applicable, we may provide a manufacturing specification, drawing or other order information for confirmation.
You should carefully review any such information and notify us immediately if you identify an error.
Particular attention should be given to:
- Measurements
- Opening direction
- Handing
- Configuration
- Glazing
- Hardware
- Colour
- Threshold
- Cill
- Other product options
Production may proceed once the required specification has been confirmed or approved.
Once manufacturing has started, changes may no longer be possible.
9. Changes to Orders
If you need to change an order, please contact us as soon as possible. We will consider change requests before production begins.
Once a made-to-measure product has entered production, changes may no longer be possible because the product may already have been manufactured specifically to your requirements.
Any change that can be accommodated may affect the price and/or estimated production and delivery times.
10. Cancellation
Cancellation rights depend on the type of product and the circumstances of the order.
Where a product is made specifically to your measurements or otherwise personalised to your requirements, the statutory 14-day change-of-mind cancellation right that may apply to qualifying distance contracts may not apply.
This does not affect your statutory rights relating to faulty, defective, incorrectly supplied or misdescribed goods.
For full information regarding cancellations, please see our Returns & Refunds Policy.
11. Standard / Non-Bespoke Products
Where we supply products that are not made to your specific requirements or personalised for you, statutory cancellation rights may apply depending on the circumstances of the purchase.
Where such rights apply, we will provide the required cancellation and return information.
The applicable return arrangements may differ depending on the product.
12. Prices
Prices displayed on our website are shown in pounds sterling (£). Unless otherwise stated, prices include VAT where applicable.
Product prices may change from time to time.
However, where an order has been accepted at a particular price, we will normally honour the agreed price subject to the terms of the order.
If there is an obvious pricing or technical error, we reserve the right to contact you before fulfilling the order.
13. Delivery Charges
Delivery charges may apply to your order.
The applicable delivery charge will be displayed during the ordering process where available.
From time to time, promotional offers may provide free or reduced-cost delivery.
Where such an offer applies, the applicable terms will be displayed at the time of ordering.
Unless an offer specifically states otherwise, delivery charges are payable by the customer.
14. Delivery Locations
We deliver to locations within our stated delivery coverage.
Some locations may be subject to additional delivery charges or special delivery arrangements.
If you are unsure whether we can deliver to your location, please contact us before placing your order.
15. Delivery Address
You are responsible for providing an accurate delivery address and suitable contact information.
If the delivery address needs to be changed after the order has been placed, you must contact us as soon as possible.
A change of delivery address may not always be possible once delivery arrangements have been made.
Additional delivery or administrative charges may apply where a change results in additional costs.
16. Delivery Access
Customers are responsible for ensuring that suitable access is available for delivery. You should consider:
- Road access
- Parking restrictions
- Narrow roads
- Restricted access
- Gates
- Driveways
- Height restrictions
- Weightrestrictions
- Other access limitations
Large doors and windows may require suitable access for a delivery vehicle.
If access is unsuitable, delivery may need to be rearranged and additional charges may apply.
17. Unloading
Our products can be large and heavy.
Unless otherwise agreed in writing, delivery is made on a supply-only basis and the customer is responsible for providing suitable assistance to unload the products safely.
The delivery driver may require assistance with unloading.
Customers should ensure that sufficient people and appropriate equipment are available where necessary.
18. Delivery to the Property
Unless otherwise agreed, deliveries are made to an accessible location at the front of the property or the nearest suitable delivery point.
Drivers are not normally required to carry products through buildings, over walls, through restricted access areas or into the property.
The driver may determine the safest suitable unloading location.
19. Delivery Times
Any delivery or lead-time information provided on our website or during the ordering process is an estimated timeframe unless a specific delivery date has been expressly agreed in writing.
Manufacturing and delivery times can be affected by:
- Product specification
- Manufacturing requirements
- Availabilityofmaterials
- Supplier delays
- Transportavailability
- Weather
- Access issues
- Customer changes
- Other circumstances outside our reasonable control
We will make reasonable efforts to keep customers informed of significant delays.
20. Delivery Delays
We will not normally be responsible for losses arising solely from reasonable delivery delays where the delay is caused by circumstances outside our reasonable control.
Customers should avoid arranging installation immediately before or immediately after an estimated delivery date where doing so could result in additional costs if delivery changes.
Where possible, customers should wait until the products have been received and checked before arranging installation.
Nothing in this section limits any statutory rights that cannot legally be excluded.
21. Inspection on Delivery
Customers should inspect their products as soon as reasonably possible after delivery.
Where visible damage is identified, customers should:
- Takeclear photographs of the
- Photograph the packaging and any visible
- Record the
- Contact National Glazing Solutions Ltd as soon as reasonably
- Retainthe packaging and damaged components where Prompt reporting allows us to investigate the issue efficiently.
Any requirement to report damage promptly does not remove or restrict statutory consumer rights.
22. Shortages or Missing Components
If you believe that any item or component is missing from your delivery, please contact us as soon as reasonably possible.
We may ask you to provide:
- Order information
- Photographs
- Packing information
- Delivery documentation
- Details of the missing item
We will investigate the issue and arrange the appropriate remedy where necessary.
23. Installation
Unless expressly stated otherwise, our products are supplied on a supply-only basis.
Installation is not included unless specifically stated as part of the order. Customers are responsible for arranging suitable installation.
Installation should be carried out by a suitably competent and experienced installer. Incorrect installation may affect:
- Operation
- Security
- Weatherperformance
- Drainage
- Product life
- Warrantycoverage
24. Building Regulations and Planning
The customer is responsible for determining whether planning permission, building regulation approval or other permissions are required for the proposed installation.
This may include requirements relating to:
- Structural alterations
- Lintels
- Safety glazing
- Thermal performance
- Ventilation
- Fire safety
- Accessibility
- Escape requirements
- Conservation areas
- Listed buildings
Where professional advice is required, customers should consult an appropriately qualified professional or the relevant local authority.
25. Structural Support
Customers are responsible for ensuring that the surrounding building structure is suitable for the selected product.
Where required, suitable lintels or other structural support must be provided.
National Glazing Solutions Ltd is not responsible for structural movement, subsidence or failure of the surrounding building structure.
26. Payment
Payment must be completed using the payment methods made available during checkout.
Payment must be authorised before an order can proceed to production.
If payment cannot be authorised, we may be unable to accept or process the order. Additional verification may be required by your bank or payment provider.
27. VAT and Invoices
Unless otherwise stated, prices displayed on our website include VAT where applicable.
A VAT invoice can be provided where applicable.
Customers should ensure that the billing information supplied during checkout is accurate.
28. Warranty
Our products are supplied with the applicable manufacturer warranties and guarantees described in our Guarantee & Warranty policy.
Warranty periods vary depending on the product and component. For example, applicable warranties may include:
- 10-year aluminium powder-coating guarantee
- 10-year coloured uPVC foil guarantee
- 5-year sealed glass unit warranty
- 1-year hardware warranty
Please refer to our Guarantee & Warranty page for full terms, conditions and exclusions.
29. Returns and Refunds
Returns, cancellations and refunds are governed by our Returns & Refunds Policy.
Made-to-measure and personalised products may have different cancellation and return rights from standard products.
Nothing in these Terms & Conditions is intended to remove or restrict statutory rights that cannot legally be excluded.
30. Faulty, Incorrect or Misdescribed Products
If you believe that a product is:
- Faulty
- Damaged
- Incorrect
- Misdescribed
- Manufactured incorrectly
- Differentfromthe agreed specification
please contact us as soon as reasonably possible.
We may request photographs, videos, measurements or other information to investigate the issue.
Depending on the circumstances and your statutory rights, the available remedy may include repair, replacement, price reduction or refund.
31. Product Tolerances
Manufactured products may be subject to reasonable manufacturing and installation tolerances.
The applicable tolerances depend on the product, material, manufacturing system and installation requirements.
Where specific tolerances apply, they will be considered when assessing whether a product complies with the agreed specification.
Customers should not assume that a manufactured product will have zero dimensional variation.
32. Aluminium Products
Aluminium is a manufactured material and minor variations in finish, colour, texture and appearance may occur.
Powder-coated finishes may also display minor differences between production batches.
Such variations do not necessarily constitute a defect.
33. Glass
Glass may display natural manufacturing characteristics and variations. These may include differences in:
- Reflection
- Colour
- Appearance
- Pattern
- Visibilityunderdifferent lighting conditions
Toughened and low-emissivity glass may display particular visual characteristics associated with its manufacturing process.
Minor characteristics that fall within accepted manufacturing tolerances will not necessarily constitute a defect.
34. Customer Responsibilities
Customers are responsible for:
- Providing accurate measurements
- Providing accurate contact details
- Providing a suitable delivery address
- Checking their product configuration
- Checking manufacturing information where provided
- Ensuring suitable installation arrangements
- Ensuring suitable structural support
- Maintaining products correctly
- Following supplied installation and maintenance instructions
- Complying with applicable planning and building requirements
35. Website Availability
We aim to keep our website available and functioning correctly. However, we do not guarantee that the website will always be:
- Available
- Error-free
- Uninterrupted
- Free from technical faults
Temporary interruptions may occur due to maintenance, technical problems, security issues or circumstances outside our reasonable control.
36. Website Content
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, specifications, colours, images, availability and product options may change.
We reserve the right to update product information where necessary.
Such changes will not affect an order that has already been accepted where the agreed specification has been confirmed, except where a change is required by law or due to circumstances outside our reasonable control.
37. Intellectual Property
All content on the National Glazing Solutions Ltd website, including where applicable:
- Text
- Logos
- Branding
- Images
- Graphics
- Product descriptions
- Websitedesign
- Layout
- Other materials
is owned by or licensed to National Glazing Solutions Ltd unless otherwise stated.
You may not reproduce, copy, distribute, modify or commercially exploit website content without our prior written permission, except where permitted by law.
38. Acceptable Use
You must not use our website:
- For fraudulent purposes
- Toattemptunauthorised access
- Tointerferewith website operation
- Tointroducemalicious software
- Tocollectinformation unlawfully
- Tomisusewebsite functionality
- In a way that may damage our website or business
We reserve the right to restrict or suspend access where we reasonably believe that the website is being misused.
39. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.
Subject to this, National Glazing Solutions Ltd will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from matters outside our reasonable control.
We will not be responsible for losses caused by:
- Incorrect customer measurements
- Incorrect information supplied by the customer
- Incorrect installation by the customer or third party
- Structural defects
- Failure to maintain products
- Unauthorised modification
- Misuse
- Events outside our reasonable control
This section does not affect your statutory consumer rights.
40. Events Outside Our Reasonable Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances outside our reasonable control.
This may include:
- Severe weather
- Flood
- Fire
- Industrial disputes
- Transportdisruption
- Supplier failure
- Shortages of materials
- Manufacturing disruption
- Government restrictions
- Changes in law
- Acts of terrorism
- Civil unrest
- Other events beyond our reasonable control
Where such circumstances occur, we will take reasonable steps to minimise their impact and keep customers informed where appropriate.
41. Complaints
If you have a complaint about our products or services, please contact us as soon as possible.
We will aim to investigate complaints fairly and respond within a reasonable timeframe.
Please provide:
- Yourname
- Order number
- Product details
- Description of the complaint
- Relevant photographs or supporting information
We may need additional information to investigate the matter.
42. Privacy
We process personal information in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your personal information may be processed for purposes including:
- Processing orders
- Manufacturing
- Delivery
- Payment
- Customer service
- Warranty
- Legal compliance
- Websitesecurity
Please refer to our Privacy Policy for full details.
43. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for website functionality, while others may be used for analytics, preferences or marketing where applicable.
Please refer to our Cookie Policy for further information.
44. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be published on our website.
Changes will generally apply to orders placed after the updated Terms & Conditions become effective.
The Terms & Conditions applicable to an existing order will normally be those in effect when the order was accepted, unless a change is required by law.
45. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.
The remaining provisions will continue to apply.
46. No Waiver
If we do not immediately enforce any provision of these Terms & Conditions, this does not mean that we have waived our right to enforce that provision later.
47. Third-Party Rights
Unless expressly stated otherwise, these Terms & Conditions do not give any third party the right to enforce any provision of them.
48. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply.
49. Statutory Consumer Rights
Nothing in these Terms & Conditions is intended to exclude, restrict or limit your statutory rights as a consumer.
Where applicable, your rights under UK consumer law remain unaffected.
If any provision of these Terms & Conditions conflicts with a mandatory statutory consumer right, the statutory right will take precedence.
50. Contact Us
If you have any questions about these Terms & Conditions, your order or our products, please contact:
National Glazing Solutions Ltd
Email: sales@nationalglazingsolutions.co.in
Telephone: +44 07599239237
Please use the contact details published on our website for the latest information.
Important Before Ordering
Before placing an order through our website, please carefully check:
- Product
- Measurements
- Colour
- Configuration
- Opening direction
- Glazing
- Hardware
- Threshold
- Cill
- Delivery address
- Contact details
- Totalprice
- Delivery charges
- Any other selected options
By completing your order, you confirm that the information entered during the ordering process is accurate to the best of your knowledge.
For made-to-measure products, careful checking before production is particularly important.
National Glazing Solutions Ltd
Made-to-measure doors and windows, supplied with clear terms and professional service.